Hello, my name is Shanthi Kumar. I'll be happy to
help you today.
How may I assist you today?
I'm sorry to hear about this. I really apologize for the inconvenience.
Before I look into your
account, I need to verify that you're the account holder. Can you tell me the
name on your account, your e-mail address, and you’re billing address, please?
I’m sorry for the trouble you had with this. It usually
doesn’t happen.
I hope you're with me.
I hope you're still connected.
I'd really appreciate your patience and understanding in
this case.
Transfer
Let me transfer this to the specialist team.
A member of our Specialty
team will need to help you with this; however, they don't have chat support.
Would you like me to send them an email for you so that a specialist will
contact you within 24 hours via email regarding this issue?
Research Time
Could you help me out with
your order# please?
Thank you for the
information. Could you hold for a minute
or two while I research this for you?
Could you hold for a
minute or two while I look in to this for you?
Could you please elaborate
your query so that I'll be able to help you in a better way? Could you please elaborate
your query so that I'll be able to help you in a better way?
Thanks for being on hold.
Its taking a bit longer than expected, could you hold for a minute or two while
I research this for you?
I can assure you that I'm here to help and
will do everything possible to resolve this.
Please go ahead and check your order
details by visiting the following link:
https://www.amazon.com/gp/css/summary/edit.html?orderID=
Seller
I see that this order was
shipped and sold by the seller –“”. I've
sent your inquiry to them on your behalf. You'll receive a copy of this e-mail
shortly. The seller will get back to you soon with this regard.
If you can't work
something out with the seller, you're always welcome to file an A-to-z
Guarantee claim online at http://www.amazon.com/a-to-z-guarantee/. You'll be
eligible to file a claim after [EDD+3]. The A-to-z Guarantee claim is a way for
us to request reimbursement for you and investigate the seller or merchant.
Phone/password/
In that case, please help
me with your phone number so that I can connect a call for you right now as our
phone representatives will be in the best position to help you with this.
In this case, our phone
experts will be able to help you with this. Could please provide your phone
number, I'll connect the call for you right away. Please disconnect the chat as
soon as your call is connected.
Chat phrases
I hope I was able to help you in the
chat.
I hope I was able to
explain you the situation and the solution around it.
Closing Phrases
Would you like me to send
an email with this regard for your reference?
You’re welcome.
I hope I was able to help
you in the chat.
I've send an email with
this regards; you may check it right away.
Is there anything else I
can help you with today?
Would there be anything
else I can help you with today?
You’re welcome
Thank you for contacting
Amazon. We hope to see you again.
Have a great day.
Expect an email with this
regard as soon as you end the chat.
Expect an email confirmation
as soon as you end the chat.
Please feel free to contact us if you face any issues
with this. We’ll be happy to help you.
Follow-up Email Phrase
Hello,
Thank you for contacting
Amazon Support and giving me the opportunity to assist you.
We look forward to seeing
you again soon.
If you need anything else,
please do not hesitate to contact us and we will always do our best to help you
with your concern.
You can contact us via phone, chat, or e-mail by clicking the "Contact
Us" button on any Help page (www.amazon.com/help).
We look forward to seeing you again.
RETURN LABEL:
I can give you a prepaid
mailing label for you to return this item to us. You will not be charged for
return shipping.
Refund
I've requested a refund of $ to your payment method. You'll see the refund in
the next 2-3 business days.
Fba LOST/defective/wrong
I'm sorry to hear your order didn't arrive. Your order was shipped by us, but the
inventory was provided to us by a seller, and I'm not able to send you a
replacement. I can issue you a refund, though--I'll take care of that right
now. / Please
return the item to us and we'll issue you a refund.
[Hello,
I just wanted to send you a quick follow-up e-mail on our
chat discussion.
I've requested a full refund of $8.97 for the Icon, since
you received the wrong item. This refund will appear as a credit on your Visa
card in the next 2-3 business days. Follow this link to print a return mailing
label and get instructions for returning the incorrect item you received: http://www.amazon.com/gp/orc/rml/DzgxpqPxRRMA
If clicking on the link doesn't work, try copying and
pasting it into your browsers address window. If you still want the item,
please place a new order (fulfilled or shipped by amazon only) and write back
to us with the order details. We will refund the shipping charges. I've
provided the current listing for this item below: http://www.amazon.com/dp/B004V7XWRQ
You can contact us via phone, chat, or e-mail by clicking
the "Contact Us" button on any Help page (www.amazon.com/help).
Hope that helps. We look
forward to seeing you again.
ACCOUNT SECURITY:
After some investigation, I think I've identified the problem. You have
[NUMBER] Amazon.com accounts with the same e-mail address and different
passwords. We can reset your password.
Due to security reasons I can’t reset your password or update your account
information via chat. You need to call us for that at 1-866-216-1072. ? U.S.
and Canada: 1-866-216-1072 ? International:
1-206-266-2992
DECLNINING CC:
I've checked your order and see that your CC is declining. It looks like the
credit card listed for this order is being declined by the issuing bank. First
I'd suggest verifying the payment information for this order is correct
(expiration date, billing address, etc.). If it is, you can contact the bank to
ask why they declined the charge. If it's easier, you can also change the
payment method for your order.
SUPER SAVER I checked the
details of order #[ORDER ID], and I see the shipping
method is Super Saver Shipping. This option is for customers who are willing to
wait a little longer to receive their items in exchange for free shipping.
We ship your order in the most cost-efficient way possible, enabling us to pass
the savings on to you in the form of free shipping. Once your items ship, your
order will be delivered within 5 to 9 business days. Full details of Super
Saver Shipping are listed here:
http://www.amazon.com/supersavershipping I see that your recent order was
placed using 1-Click ordering. 1-Click default settings cannot be set to Super
Saver Free Shipping, and our system doesn't automatically apply Super Saver
Shipping to qualifying orders. I've changed the shipping method for order #[ORDER ID] to Free Super Saver Shipping. The shipping
charges this order are now $0, and the estimated
delivery date is now [EDD RANGE].
Feedback Phrases
I'll make sure your feedback is passed on to the Management.
I've forwarded your message to our fulfillment team to make sure they're aware of
this incident and our other customers do not face the same.
Apology Phrases
Most of our orders are
delivered on time, but few orders failed to be delivered on time and are late,
I am really sorry for this, I hope you'll give us another chance in future!
One of our aims at Amazon.com is to provide a convenient and efficient service;
in this case, we haven't met that standard. I'm truly sorry, and I hope you'll
give us another chance in the future.
Order how to
I suggest you to follow the following steps to place an order for the item and
check the order summary on the last page, if you don't want to place the order
at that time, you may back out of that screen.
1. Place the item(s) in your Shopping Cart.
2. Click "Proceed to Checkout" and sign in.
3. Choose a payment method, shipping speed, shipping address, and billing
address.
4. On the last screen, you'll see a price estimate at the bottom of the page.
Kindle Response:
Hello,
Thank you for contacting Amazon Kindle Support and giving me the opportunity to
assist you.
If you still need to get in touch with us, please contact us again by going to
our Contact Us page:
http://www.kindle.com/support
Thanks for using Kindle.
Kindle help forum
Just as you know, you can
learn more about Kindle in our Help Forum: http://www.amazon.com/gp/help/customer/forums/kindleqna/ref=kindle_help_forum_em
Disconnected and CX
re-contacted;
Hello,
It looks like something caused our chat about order to be
disconnected. I'm really sorry for the inconvenience. Unfortunately, I wasn't
able to gather enough information about this. I've researched your account, and
it looks like one of my colleagues has already resolved this issue for you. If
you need anything else, please do not hesitate to contact us and we will always
do our best to help you with your concern. You can contact us via chat/phone or
e-mail by clicking the "Contact Us" button on any Help page (www.amazon.com/help).
We look forward to seeing you
again soon.
Disconnected chat response
Hello,
It looks like something caused our chat to be
disconnected. I'm really sorry for the inconvenience.
Unfortunately, I wasn't
able to gather enough information about your problem to take action.
In order to resolve your concerns, we will need some additional information.
When we hear back,
we will be glad to investigate this issue further. If you still need help,
please do contact us again:
http://www.amazon.com/contact-us
We look forward to seeing you again soon.
Phone response
Hello,
I just wanted to send you
a quick follow-up e-mail on our discussion.
I hope our expert phone
support representative was able to help you. If you need anything else, please
do not hesitate to contact us and we will always do our best to help you with
your concern. You can contact us via chat/phone or e-mail by clicking the "Contact
Us" button on any Help page (www.amazon.com/help).
If you would like to call us. Here are our customer service phone numbers:
- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992
- Kindle Support U.S. and Canada: 1-866-321-8851
- Kindle Support International: 1-206-266-0927
We are available 24 hours a day, 7 days a week. We
look forward to seeing you again soon.
International customers
with address and payment method details
Add a Credit or Debit Card via this link
: https://www.amazon.com/gp/css/account/cards/view.html?ie=UTF8&ref_=ya_add_cc&viewID=addCard&
Add a New Address via this link :
https://www.amazon.com/gp/css/account/address/view.html?ie=UTF8&ref_=ya_add_address&viewID=newAddress&
Idle chat response
Hello,
I just wanted to send you a quick follow-up e-mail on our
discussion.
We could not complete our conversation as the chat was
idle for more than 5 minutes.
Shipping soon/shipped
I see that the order has already entered the shipping
process it will be shipped. As soon as it is shipped you will get an email
regarding this. Your order will be delivered to you in between Jun 10, 2011 -
Jun 15, 2011
USPS delivered wait/Post
office
In this case, I'd request you to please check with your
local post office to see if they have more information about your
shipment. Please let us know if they
cannot help you. We will help you.
Orders cancel 30 minutes:
You can also place the order and check the details and if
you are not satisfied with the dates you can cancel the order within 30
minutes.
You'll see the refund in the next 2-3 business days.
Order change no:
I'm sorry due to some technical issues I'm unable to
change it. I can cancel the order for you. So that you can
reorder it.
Kindle prime lending : device only
Did you use your computer/laptop to borrow this book? I'm
sorry; currently you can only borrow books using Kindle device only. Please
make sure that you use your Kindle device to borrow the book. You can check
this link and look for 'Borrowing from the Kindle Owners' Lending Library’:
http://www.amazon.com/gp/help/customer/display.html/ref=koll_help?nodeId=200757120
I'm sorry; if you are not aware of this, in this case,
I'll issue refund for this, so that you can borrow this book for free for one
month using kindle device.
Kindle content pending
I've looked into your order for title and found that your
order hasn't yet completed. Most orders will complete immediately, but they can
take up to four hours.
So I'd request you to please wait a little longer. It
will be completed soon. As soon as it is completed you, it will be downloaded
automatically. In some cases orders
require a review from billing department; this process can take up to four
hours.
----------
Hello,
I've requested a refund of
$ to your payment method.
You'll see the refund on
your payment method statement in the next 2-3 business days. Once
processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=
We look forward to seeing
you again.